Frequently Asked

Questions

  • PrimeRx MARKET is an online marketplace for pharmacies and other pharmaceutical buyers that provides easy access to pricing from top pharmaceutical suppliers from around the nation. With a simple product search, pharmacies can view the pricing of over 30,000 brand and generic pharmaceutical SKUs. Our system also allows the pharmacy to make immediate purchases from the suppliers of their choice, making it easier than ever to purchase top quality pharmaceuticals at the lowest possible price.
  • Through PrimeRx MARKET’s trademarked Pharmacy Acquisition Cost (PAC), PrimeRx MARKET offers its valued members a cost comparison and purchasing solution for making educated buying decisions from all search results by adjusting the “Manage Suppliers” settings.

Becoming a member of PrimeRx MARKET is completely free for licensed pharmaceutical buying establishments. There are no fees for registration or making purchases through PrimeRx MARKET.

No, there is no need to sign a purchasing contract to become a member of PrimeRx MARKET. We provide the flexibility for you to use our platform according to your needs.

  • PrimeRx MARKET follows a model similar to other online marketplaces where sellers pay a small transaction fee to compete for your business.
  • By offering their products to PrimeRx MARKET’s extensive member base, sellers benefit from increased visibility and sales opportunities. This allows PrimeRx MARKET to generate
    revenue without charging membership fees.

  • Our Suppliers offer various shipping methods to meet the needs of our members including free next-day, 2nd day, and ground shipping when order minimums are met. If minimum is not met, you can select from the shipping options available and will be shown additional fees, if any.
  • In your shopping cart, you will see each supplier name and will have access to additional information about that supplier (license information, shipping guidelines, repayment terms, etc.).
  • Our intuitive platform selects the best available shipping option for you with the option to change shipping methods as needed.

Please Note: some products must ship via Ground transportation due to laws governing the transportation of some medications (aerosols, liquids, etc.)

  • When you place an order through PrimeRx MARKET, it is electronically transmitted to the supplier(s) you have chosen. The suppliers will handle the fulfillment and shipping of your order, and they will send you an invoice directly.
  • Most suppliers offer favorable repayment terms. You can find information about each supplier’s specific repayment terms in the product search results and in your
    shopping cart before completing your purchase.

  • Yes, each of PrimeRx MARKET’s suppliers has been thoroughly vetted and is pedigree compliant.
  • Through PrimeRx MARKET, you have direct access to transaction pedigree information via electronic web portal, invoice/pedigree request combo at point of sale, or by directly requesting transaction history – up to six years from point of sale from each supplier.

PrimeRx MARKET operates independently and collaborates with a diverse network of suppliers, but it is not tied to any primary suppliers.

  • You can register by clicking on the “Register” link in the navigation menu or any of the buttons available on the website for our self-registration option.
  • Alternatively, you can schedule a guided registration and a free live demo of our member website to see it in action before registering, by calling 1-800-805-8705 or completing the contact form.
  • It’s important to note that only federally and state licensed facilities in good standing with regulatory agencies are eligible to become members of PrimeRx MARKET. During the registration process, you will be asked to fax us a copy of these licenses.

At PrimeRx MARKET, we take our members’ safety and security very seriously. Our systems use secure digital transmissions of information and your information is stored within state-of-the-art data centers staffed by professional security companies. We strictly adhere with all federal requirements to safeguard your information.

To search for products on PrimeRx MARKET, follow these simple steps:

  1. Enter the full or partial product name or an NDC number in the search form.
  2. You can choose to search for all options for that product or specifically search by NDC for more precise comparisons.
  3. The search results will display the products and pricing from the most competitive suppliers nationwide, with the lowest priced product (per unit) appearing first.
  4. Select the desired quantity of any product you wish to purchase and add them to your shopping cart.
  5. Continue adding products until your shopping list is complete.
  6. Once you are ready, review your shopping cart, confirm the items, and submit your order.
  7. An electronic purchase order will be immediately sent to each supplier in your cart for processing.
  8. You will receive the products you ordered and an invoice directly from the supplier(s) you have selected.

It’s as simple as that to find the most affordable medications for your pharmacy!

The following information is collected to ensure the safety and security of our members:

  • Online Registration with valid pharmacy information. Click here to get started.
  • E-Sign Registration with valid pharmacy information (emailed and immediate pop-up for your convenience)
  • Fax a copy of your DEA and State License. Our secure fax line is: 1-800-265-6932
  • Quick Phone Validation

We pre-populate many of these documents for your convenience. It takes just minutes to review, sign and fax these forms to us.

Please Note: Some suppliers require an additional application at purchase. Our member service team will assist you with this process.

  • During the registration process on PrimeRx MARKET, we collect standard information that is shared with the supplier at the time of your initial order. In most cases, the information we collect is sufficient to establish your account with the supplier. However, some suppliers may require additional documentation to complete the account setup process.
  • To make this process as smooth as possible, we pre-populate the required documents for you with the information we have on file. All you need to do is electronically sign or print and fax the document to complete the account setup.
  • To streamline your initial orders, you have the option to access supplier documents in advance. Simply go to the “Supplier Info” section and navigate to the “Manage Suppliers” section. From there, you can access and complete the necessary documents ahead of time. This proactive approach will help prevent any delays when you place your initial order.

Each entity is regarded as a individual member and has to be registered as such. A new registration would be required for each facility.

  • Yes, you can do business with suppliers on PrimeRx MARKET, even if you haven’t heard of them before. We ensure that all suppliers have the necessary federal and state licenses, and this information is verified and kept on file with PrimeRx MARKET.
  • When you search for products on PrimeRx MARKET, the information provided to you includes details about the supplier representing the product for sale. You will have access to information about the supplier, including their identity and licensing, so you know exactly who you are dealing with.

You can contact PrimeRx MARKET operations/management through various channels:

  • Contact Us Form: You can use the Contact Us form on our website to send your inquiries or messages.
  • Member Support Team: Our Member Support Team is available Monday through Friday from 8:30 a.m. to 5:00 p.m. EST to assist you. You can reach out to them for general inquiries or assistance.
  • Secure Fax: If you prefer to communicate via fax, you can use our secure fax line at 800-265-6932.
  • Email: For email inquiries or correspondence, you can contact us at operations@primerx.io

Choose the method that is most convenient for you to get in touch with PrimeRx MARKET operations/management, and our team will be ready to assist you.

  • PrimeRx MARKET offers both ADD Certified Suppliers and Non-ADD Suppliers. The accreditation of each ADD Supplier is verified by the National Association of Boards of Pharmacy
    (NABP).
  • On our website, you can easily identify whether a supplier is ADD (Accredited) and you have the option to filter your search results accordingly. You can also choose to
    hide Non-ADD Suppliers from all search results by adjusting the “Manage Suppliers” settings.

To cancel your PrimeRx MARKET account, please follow these steps:

  • Contact our Member Support Team: Call 1-800-805-8705 and select option 2 to reach our Member Support Team.
  • Request account cancellation: Inform the support representative that you would like to cancel your account.
  • Follow instructions: The support representative will guide you through the cancellation process and provide any necessary instructions.